Telephone charges

Please note that we do not cover the cost of making or receiving telephone calls. Our calls may be monitored and/or recorded.

Call charges may apply. Please check with your telephone provider. 03 numbers are charged at national call rates and usually included in inclusive minute plans. Text messages will be charged at your standard network rate. 

If the vehicle breaks down, please provide us with
‍
1.     Your name or policy number
2.     The vehicle’s make, model and registration number
3.     The exact location of the vehicle – the road you are on or the nearest road junction
4.     The number of the phone you are using
5.     The cause of the breakdown, if you know it
6.     Identification such as a bank card or driving licence
7.     Your credit or debit card if you need additional services

If you fail to make contact within 24 hours of becoming aware of the breakdown cover may be refused in relation to the breakdown. 

Remember

Please let us know if you have called us but manage to get going before we arrive. We will only provide cover if we arranged help, so please do not go directly to a garage or other recovery service, or otherwise approve action taken by you or on your behalf.